Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a topic for us to look into? This page explains how to get in touch with the team behind AU Online Casinos and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for contacting us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the work of a real response.
To help us get back to you faster, tell us upfront what your message is about. A quick line such as "review correction", "bonus question" or "general feedback" means we can route it to the right person straight away rather than working it out from scratch.
What We Can Help With
- Questions about our reviews — If anything in a casino write-up, a bonus breakdown or a payment methods guide isn't clear, ask us to explain it in plain terms.
- Corrections and updates — Online casino offers, wagering requirements and licensing details change regularly. If you spot something on the site that looks out of date, we want to know so we can check it and fix it where needed.
- Content suggestions — If there's an area of Australian online gambling you think deserves more coverage — a payment method, a type of pokie, a new licensed operator — let us know what you'd find useful.
- Partnership or editorial enquiries — If you represent an operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. Any commercial relationship we enter into never determines how a casino is ranked.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult to control, mention this in your message. We'll point you towards independent Australian support services, though we're not a substitute for professional help.
What Happens After You Send a Message
Every message is read by an actual person on our team, not filtered through a bot. We aim to reply within a couple of working days, though this can stretch out a little during busier periods — we'd rather take the time to give you a proper answer than a rushed one.
If your enquiry touches on something we've already published — say, a detail about wagering requirements or a payment method on our site — we'll check the current information before replying, since offshore casino terms can change without much notice.
Before You Write In, a Few Things Worth Knowing
We review and compare online casinos that accept Australian players, most of which operate under offshore licences rather than an Australian one, since no domestic licence currently covers real-money online casino play for Australians. If your question relates to a specific site's licensing, bonus terms or payment options, it helps to name the casino so we can check the right details rather than answering in general terms.
We're an independent comparison resource. We're not a casino operator, we don't hold player funds, and we can't process withdrawals, resolve account disputes or verify your identity on a casino's behalf — those matters need to go directly to the casino's own support team. What we can do is help you understand how to compare offers, read bonus terms, and use our guide to non-GamStop casinos if that's relevant to your situation.
Anyone contacting us about gambling activity should be 18 or over, in line with the minimum age for online gambling in Australia.
Our Approach to Accuracy
Keeping our content current and useful matters more to us than keeping it convenient. Reader feedback is a genuine part of how we catch errors and decide what to cover next, so if something on the site has helped you, confused you, or simply seemed off, we'd rather hear about it than not.
Thanks for taking the time to read this far — we look forward to your message.